Note: In the case where the bluetooth LED is solid red instead of blinking red, this indicates firmware corruption. Try connecting to a different device via Bluetooth.Try connecting to a computer or Chromebook via USB.Verify the sensor can connect to a different device.
If your sensor continues to fail, try the following: If you have already tried several things, it is best to unpair everything, reboot both the sensor and the computer, and re-connect following our platform-specific getting started instructions.Check if updates are available to your device’s operating system.Will my device work with Go Direct Sensors via Bluetooth? In most cases, a sensor will fully charge in about 2 hours. If it is not, turn the sensor off and then turn it back on. Verify the sensor’s Bluetooth LED is flashing red. The sensor could be connected to another device.Press and hold the power button down for 30 seconds or more. Choosing which sensor to connect is all done in the app, and not in the operating system. Graphical Analysis cannot find sensors that have been manually paired to your device. If you manually paired the sensor with your device, unpair it.See Why can't my device find Go Direct Spectrometer when I try to connect via Bluetooth? If you are trying to connect a spectrometer, make sure you are using Spectral Analysis.
(Requires LabQuest App version 2.8.3 or newer, see updates) If a newer version is available, there is a link to update.Ĭheck the version number by tapping Home > System > System Information.
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